Job Description
Urgent Hiring Opportunity! We are expanding our technical support team in Jacksonville and are looking for motivated individuals to join us. We offer comprehensive on-the-job training for the right candidates with no prior technical experience required.
As a Junior IT Support Specialist, you will work closely with our senior engineers to learn the ropes of modern IT infrastructure. If you have a passion for technology and a willingness to learn, this is the perfect launchpad for your career.
Responsibilities
- Provide tier-1 technical support to internal employees via phone and email.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Perform daily troubleshooting and resolve network connectivity issues.
- Document technical issues and maintain an accurate inventory of IT assets.
- Learn and implement new cybersecurity protocols under supervision.
- Participate in weekly training sessions to enhance technical skills.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (Microsoft Office, navigating operating systems).
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication skills.
- Willingness to undergo mandatory training and certification programs.
- Ability to work in a fast-paced, team-oriented environment.