Job Description
Launch your tech career with our comprehensive paid training program! TechStart Solutions is seeking motivated individuals for our Junior IT Support Specialist role in Austin. No prior experience required – we provide all the training needed to succeed in this high-demand field. You'll gain hands-on experience with network administration, cybersecurity fundamentals, and cloud technologies while working alongside industry experts. Our 8-week onboarding program includes classroom instruction, mentorship, and real-world project assignments. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in Austin's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service logs
- Assist with network security protocols and data protection measures
- Collaborate with senior team members on infrastructure projects
- Participate in ongoing training to maintain technical proficiency
- Support office technology including printers, AV equipment, and mobile devices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy with willingness to learn technical systems
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license and reliable transportation
- Must pass background check and drug screening