Job Description
Join TechGrow Solutions as a Junior IT Support Specialist and kickstart your tech career with our comprehensive paid training program! We're seeking motivated individuals passionate about technology to join our dynamic team in Austin. No prior IT experience required – we provide everything you need to succeed. Our 8-week intensive training covers network fundamentals, cybersecurity basics, cloud platforms (AWS/Azure), and customer service excellence. After training, you'll become a vital part of our client support team, troubleshooting hardware/software issues and implementing innovative IT solutions.
Why TechGrow Solutions? We invest in our people through continuous learning opportunities, career advancement paths, and a collaborative culture. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology in a supportive environment.
Responsibilities
- Complete comprehensive 8-week IT training program covering network infrastructure, security protocols, and cloud technologies
- Provide technical support to clients via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS troubleshooting and application support
- Document technical solutions in knowledge base and ticketing systems
- Collaborate with senior technicians to implement network security measures
- Assist with hardware installations, upgrades, and maintenance
- Participate in ongoing skills development workshops and certifications
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through structured training
- Basic familiarity with computer hardware and software
- Willingness to obtain CompTIA A+ certification during employment
- Valid driver's license (for occasional client site visits)