Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in Fresno, CA. This is an excellent opportunity for career changers or recent graduates looking to break into the technology industry. We offer comprehensive paid training and a supportive environment where you can grow your technical skills.
In this role, you will assist in maintaining our IT infrastructure, troubleshooting hardware and software issues, and ensuring our clients have seamless access to their digital tools. If you are a fast learner with a passion for technology, we want to hear from you.
Responsibilities
- Provide friendly and efficient technical support to office staff and clients via phone and email.
- Assist in the installation, configuration, and troubleshooting of computers, printers, and network devices.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Document technical issues and resolutions in the help desk ticketing system.
- Collaborate with the senior IT team to implement new software updates and security patches.
Qualifications
- No prior experience required – we provide paid training!
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Reliable internet connection and a dedicated workspace for remote training.