Job Description
Are you ready to launch your career in the technology sector?
TechNova Solutions is looking for a Junior IT Support Specialist to join our dynamic team in London. We are a forward-thinking company committed to professional development, offering a comprehensive training program for those with no prior experience in IT support.
In this role, you will be the first point of contact for our clients, providing essential technical assistance and troubleshooting. This is an excellent opportunity for individuals who are tech-savvy, eager to learn, and ready to grow within a thriving industry.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Troubleshoot common technical issues including network connectivity, printer problems, and application errors.
- Maintain accurate records of incidents and resolutions in the helpdesk ticketing system.
- Collaborate with senior team members to resolve complex technical challenges.
- Conduct basic training sessions for new staff regarding company software and tools.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science is a plus, but not required).
- Basic understanding of computers, operating systems (Windows/Mac), and the internet.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and a logical approach to troubleshooting.
- Availability for full-time work (Monday to Friday, 9:00 AM - 5:00 PM).
- Enthusiastic attitude and a genuine passion for technology.