Job Description
Are you looking to launch your career in the tech industry? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in London. We are committed to nurturing talent and provide comprehensive on-the-job training, so no prior experience is required—just a passion for technology and a willingness to learn.
As a member of our support team, you will play a crucial role in ensuring our employees have the tools they need to succeed. We foster a collaborative culture where entry-level candidates can grow into skilled professionals. Apply today and start your journey with TechNova.
Responsibilities
- Provide first-level technical support to internal staff via phone, email, and in-person.
- Assist in troubleshooting hardware and software issues on Windows and macOS devices.
- Manage and maintain the inventory of IT equipment and assets.
- Monitor system performance and assist in maintaining basic network security.
- Document technical issues and resolutions in the ticketing system.
- Support the implementation of new software updates and hardware rollouts.
- Learn and apply knowledge of cloud services and collaboration tools (e.g., Microsoft 365).
Qualifications
- Eager to learn and grow within a fast-paced, professional environment.
- Strong communication skills and a customer-focused attitude.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware components and operating systems.
- Relevant IT certifications (e.g., CompTIA A+, IT Fundamentals) are a plus but not mandatory.
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Ability to work flexible hours and adapt to changing priorities.