Job Description
Launch your tech career with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals for our Entry-Level IT Support Specialist position in Jacksonville, FL. No prior experience required – we provide all the training you need to succeed in high-demand IT roles.
Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. Our 12-week paid training program combines classroom instruction with real-world projects, ensuring you job-ready skills. Upon completion, you'll transition into a full-time position with competitive benefits and growth opportunities.
Responsibilities
- Provide technical support to end-users via phone, email, and in-person
- Install, configure, and troubleshoot hardware and software systems
- Monitor network performance and implement security protocols
- Document IT incidents and maintain service logs
- Collaborate with senior technicians on complex technical issues
- Participate in ongoing training to expand technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service experience a plus
- Must pass background check and drug screening
- Valid driver's license required