Job Description
Launch your career in tech with InnovateTech Solutions! We're urgently hiring Entry-Level Tech Support Specialists in Boston, NC with immediate hire opportunities and comprehensive paid training. No experience required – we provide all the tools you need to succeed in a dynamic tech environment.
Why Join Us?
- Immediate hire positions with competitive compensation
- 4-week paid training program covering hardware/software support
- Clear career advancement path to senior roles
- Collaborative team culture with mentorship opportunities
- Modern office with cutting-edge technology
If you're tech-savvy, customer-focused, and ready to grow your career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Diagnose and resolve customer inquiries via phone/email/chat
- Document all interactions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct remote system diagnostics and troubleshooting
- Train customers on product functionality
- Adhere to SLA metrics and quality standards
Qualifications
- High school diploma or equivalent (required)
- No prior tech experience necessary – paid training provided
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Basic computer proficiency (Windows/macOS)
- Ability to work flexible hours including weekends
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies