Job Description
Launch Your Career in IT with Immediate Start Opportunities
Horizon Technologies is looking for a Junior IT Support Specialist to join our growing team in Wichita, KS. We are passionate about technology and dedicated to helping the next generation of IT professionals grow their careers. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment with immediate start availability.
Why Join Us?
At Horizon Technologies, we believe in nurturing talent. You will work alongside experienced professionals who are eager to mentor you, ensuring you gain the skills necessary to excel in the IT industry.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Maintain accurate records of IT tickets and incidents using our service management system.
- Collaborate with senior IT staff to implement system updates, patches, and security measures.
- Conduct regular inventory checks of IT assets and supplies.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Basic understanding of computer hardware components and operating systems (Windows preferred).
- Familiarity with networking concepts (IP addressing, routers, switches) is highly desirable.
- Strong problem-solving skills and the ability to troubleshoot technical issues logically.
- Excellent written and verbal communication skills for interacting with non-technical staff.
- Willingness to obtain industry-recognized certifications such as CompTIA A+.