Job Description
We are seeking a driven and enthusiastic Junior IT Support Specialist to join our dynamic team in Charlotte, NC. This is an excellent opportunity for recent graduates or career changers looking to launch a career in technology. You will work alongside experienced professionals in a collaborative environment, gaining hands-on experience with cutting-edge technologies while providing essential support to our clients.
In this role, you will be the first point of contact for technical issues, ensuring business continuity and user satisfaction. We value curiosity and a willingness to learn above all else. If you have a passion for technology and a desire to grow, we want to hear from you.
Why Join Us?
- Fast-Paced Environment: Work with industry leaders in a fast-growing tech hub.
- Career Growth: Clear pathways to senior IT roles and certifications.
- Modern Tech Stack: Exposure to cloud computing, cybersecurity basics, and help desk software.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide first-level technical support to employees and clients via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Document technical issues and resolutions in our ticketing system for future reference.
- Conduct basic training sessions for new employees regarding IT policies and software usage.
- Monitor system performance and report potential issues to senior IT staff.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred but not required).
- No prior professional experience required; internship or academic project experience is a plus.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Eagerness to obtain industry certifications (e.g., CompTIA A+).