Job Description
Launch your IT career with Innovatech Solutions! We're seeking passionate entry-level professionals to join our dynamic team in Wichita. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Our comprehensive training program ensures rapid skill development in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with server administration and cloud service management
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and security protocols
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to lift 30lbs and work in varied office environments