Job Description
Launch your IT career with TechSolutions Detroit! We're seeking motivated entry-level professionals to join our dynamic tech team. As a Junior IT Support Specialist, you'll provide critical technical assistance to our growing client base while gaining hands-on experience in network administration, cybersecurity, and system maintenance. Our collaborative environment offers mentorship from senior engineers and opportunities for professional growth in one of America's most innovative tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install and configure operating systems, applications, and network devices
- Document technical processes and maintain service desk ticket systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT infrastructure projects
- Provide remote and on-site technical support to end-users
Qualifications
- Associate's degree in IT or related field OR equivalent certification
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site support
- Ability to lift 30 lbs for equipment maintenance