Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in Boston's thriving tech hub! We're seeking passionate entry-level professionals to provide exceptional technical support while growing alongside industry experts. Enjoy competitive benefits, mentorship programs, and opportunities to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ workstations
- Manage Active Directory accounts and group policies
- Deploy and configure Microsoft 365 applications
- Document IT procedures and knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Support cloud services (Azure/AWS) implementation
- Coordinate with vendors for hardware procurement and maintenance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows Server administration
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits