Job Description
Join our innovative team at TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals passionate about providing exceptional technical support to our clients. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment that values growth and innovation. This is your opportunity to build a strong foundation in IT operations and network administration while contributing to meaningful projects that impact thousands of users.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document all support tickets using our ticketing system with detailed resolution notes
- Assist with network troubleshooting, basic security protocols, and system backups
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct user training sessions on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to lift 25lbs for equipment handling
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)