Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in the heart of Raleigh's thriving tech scene! We're seeking motivated entry-level IT professionals ready to grow with us. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software systems via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Assist with cybersecurity best practices and compliance protocols
- Participate in on-call rotation for after-hours support (rotating schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with service desk tools (ServiceNow, Jira, Zendesk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Authorized to work in the United States without sponsorship