Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated recent graduates and career-changers to provide essential technical support to our growing client base. You'll gain hands-on experience with cutting-edge systems while making a tangible impact in a collaborative environment. This role offers comprehensive training and clear pathways for advancement within our rapidly expanding company. Located in the heart of Baltimore's tech corridor, you'll work alongside industry experts while enjoying competitive benefits and a supportive culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with senior IT staff on system upgrades and security protocols
- Assist with user account management and access control implementation
- Conduct training sessions for new software deployments
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Relevant certifications (CompTIA A+, Google IT Support) preferred but not required