Job Description
Join CyberCore Solutions as a Junior IT Support Specialist and launch your career in Maryland's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional support to our diverse client base. You'll work alongside industry experts in a collaborative environment focused on innovation and growth. Enjoy competitive benefits, professional development opportunities, and the chance to make tangible impact in a fast-paced IT landscape. Baltimore's vibrant tech scene awaits your talent!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain accurate knowledge base
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols and best practices
- Monitor system performance and resolve network issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of help desk or internship experience
- CompTIA A+ certification preferred
- Proficiency in Windows OS and Microsoft 365
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Ability to work independently and prioritize tasks