Job Description
Launch your IT career with TechFlow Solutions in Portland's thriving tech hub! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise systems while supporting innovative startups and established businesses across the Pacific Northwest. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems with Windows 10/11
- Manage Active Directory accounts and group policies
- Troubleshoot VPN, cloud services (Azure/O365), and peripheral devices
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of help desk internship or hands-on experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and communication skills
- Familiarity with ITIL or service management frameworks
- Ability to lift 25 lbs for equipment handling