Job Description
Launch your IT career in Boston with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting 500+ employees across our innovation hub. Our comprehensive training program includes mentorship from senior engineers and opportunities to work on cloud infrastructure projects. Enjoy modern benefits including flexible work hours, professional development stipends, and collaborative hackathons. Join us in building the future of tech!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues across company devices
- Install, configure, and troubleshoot Windows/macOS systems and enterprise applications
- Manage user accounts, permissions, and access controls following security protocols
- Document technical solutions and maintain knowledge base articles
- Assist with IT asset inventory management and lifecycle tracking
- Participate in system monitoring and proactive maintenance initiatives
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)