Job Description
Join our dynamic tech team as a Junior IT Support Specialist and kickstart your career in Seattle's thriving tech scene! We're seeking passionate tech enthusiasts ready to transform their academic knowledge into real-world problem-solving. At TechSolutions Inc., you'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certifications. Located in the heart of Seattle's tech corridor, we offer flexible hybrid work and a culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and troubleshoot security incidents
- Assist with user account management and access controls
- Participate in IT infrastructure upgrades and migrations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and analytical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Valid driver's license and ability to travel to client sites