Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're a dynamic Indianapolis-based IT firm committed to nurturing new talent. You'll work alongside industry experts to deliver exceptional tech support while building foundational skills in network administration, cybersecurity, and cloud technologies. Our collaborative environment offers mentorship programs, certification reimbursement, and clear growth paths into specialized IT roles. If you're passionate about technology and eager to learn, this is your launchpad into the IT industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures, solutions, and asset inventories
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Assist with cloud service implementations (AWS/Azure)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware and software issues
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies