Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT support to our innovative team in the heart of San Francisco. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts.
Our collaborative environment values continuous learning and professional growth. You'll gain exposure to enterprise systems, cybersecurity protocols, and cloud technologies while supporting 500+ users across multiple departments. We provide comprehensive training and mentorship to help you thrive in your IT career journey.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticketing system and live chat
- Deploy and configure Windows/macOS laptops, mobile devices, and peripherals
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Assist with cybersecurity initiatives including patch management and vulnerability scanning
- Create and maintain technical documentation for SOPs and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Experience with Windows 10/11, macOS, and mobile device management
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with IT service management tools (ServiceNow, Jira)
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30 lbs and work in server environments