Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential technical support across our Charlotte headquarters. As a Junior IT Support Specialist, you'll be the first point of contact for troubleshooting hardware/software issues, deploying systems, and ensuring seamless digital operations for 500+ employees. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure.
Responsibilities
- Diagnose and resolve desktop/laptop hardware and software issues
- Deploy and configure new workstations using imaging tools
- Manage Active Directory accounts and group policies
- Provide Tier 1 support for Microsoft 365 and cloud applications
- Document technical procedures and maintain asset inventory
- Collaborate with vendors for hardware procurement and repairs
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows 10/11 and Active Directory
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid North Carolina driver's license