Job Description
Launch your IT career with TechNova Solutions, a leader in Silicon Valley innovation! We're seeking motivated Junior IT Support Specialists to join our dynamic team in San Jose. This role offers hands-on experience with cutting-edge technology while providing critical support to our tech-savvy workforce. Enjoy competitive compensation, comprehensive benefits, and unparalleled growth opportunities in the heart of the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity protocols and access management
- Train employees on digital tools and best practices
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, networking, and cloud services
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Eligibility to work in the United States