Job Description
Launch your IT career with CyberSecure Solutions in San Antonio! We're seeking passionate tech enthusiasts to join our dynamic IT support team. You'll gain hands-on experience in enterprise environments while receiving mentorship from industry experts. Enjoy competitive benefits, flexible work options, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure Windows 10/11 workstations, peripherals, and network equipment
- Troubleshoot hardware/software issues including Active Directory, Office 365, and VPN
- Document solutions in ITSM system and maintain knowledge base articles
- Assist with cybersecurity awareness training and endpoint security protocols
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of internship/volunteer IT support experience
- CompTIA A+ or similar certification (preferred, not required)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving abilities and customer service mindset
- Valid Texas driver's license for occasional equipment transport