Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in the heart of Philadelphia! We're seeking motivated tech enthusiasts to provide essential IT support to our growing client base. This role offers hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers looking to break into the IT industry with comprehensive training and mentorship opportunities.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and best practices
- Monitor system performance and troubleshoot technical problems
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support