Job Description
Urgently Hiring: Launch Your IT Career in Louisville! Join our dynamic team as a Junior IT Support Specialist and become the backbone of our company's technology infrastructure. We're seeking passionate, tech-savvy individuals ready to grow with us in Louisville's thriving tech scene. This is your chance to gain hands-on experience with cutting-edge systems while making an immediate impact. If you're a problem-solver with a hunger to learn, apply now!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain accurate support tickets
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system health and perform preventive maintenance
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional site visits
- Passion for technology and continuous learning