Job Description
Join TechBoston Solutions' dynamic IT team and kickstart your career in technology! We're urgently seeking motivated Junior IT Support Specialists to deliver exceptional technical assistance to our Boston-based clients. As a cornerstone of our digital transformation initiatives, you'll gain hands-on experience with cutting-edge infrastructure while working alongside industry veterans. This is your opportunity to build a strong foundation in systems administration, cybersecurity, and cloud technologies in a fast-paced, collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and maintain Windows/macOS workstations and mobile devices
- Monitor and troubleshoot Azure cloud infrastructure
- Document IT procedures and knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Active Directory and Office 365
- Basic understanding of network protocols (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment maintenance