Job Description
Join TechSolutions Inc.'s dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Minneapolis' thriving tech hub. You'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients in a collaborative, growth-oriented environment. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure.
Why TechSolutions? We pride ourselves on our 95% employee retention rate, innovative projects using cutting-edge technologies, and commitment to professional development through our Tech Academy program.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues including desktops, laptops, and mobile devices
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes and create knowledge base articles for internal use
- Collaborate with cross-functional teams on system implementations and upgrades
- Assist with cybersecurity protocols including access management and threat monitoring
- Support cloud platforms including Microsoft Azure and AWS environments
- Participate in on-call rotation for after-hours emergency support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Windows 10/11, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service orientation
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation for occasional client visits