Job Description
Join TechSolutions NC's dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional user support across our Raleigh headquarters. This role offers hands-on experience with enterprise systems while working alongside industry veterans. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system and direct assistance
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Troubleshoot hardware/software issues including Active Directory, Office 365, and VPN connectivity
- Document solutions in ITSM system and maintain knowledge base articles
- Assist with IT asset management lifecycle and security compliance protocols
- Collaborate on cross-departmental projects involving cloud migration and system upgrades
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years help desk/internship experience with Windows/macOS environments
- CompTIA A+/Network+ certification preferred
- Proficiency in hardware troubleshooting, software installation, and network diagnostics
- Strong customer service skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Valid NC driver's license for occasional equipment pickup/delivery