Job Description
Join TechSolutions Inc.'s dynamic IT team as a Junior IT Support Specialist! We're seeking passionate entry-level professionals to provide critical technical support and maintain our infrastructure. This is your launchpad into a rewarding IT career with comprehensive training and growth opportunities. Collaborate with cross-functional teams while troubleshooting hardware, software, and network issues across 500+ users. Enjoy a modern downtown Atlanta office with competitive benefits and mentorship from senior engineers.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and remote support
- Deploy and configure desktop/laptop systems including OS imaging and software installations
- Document IT procedures and maintain accurate asset inventory records
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with vendors for hardware procurement and service delivery
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service mindset
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid driver's license and reliable transportation