Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate entry-level professionals to deliver exceptional technical support to our clients. At TechSolutions Inc., we invest in talent growth and offer comprehensive training programs. If you're eager to launch your IT career in Baltimore's thriving tech scene, this is your opportunity to make an impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk tickets with prompt resolution SLAs
- Document technical procedures and knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex system deployments
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows/macOS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license for occasional site visits
- Experience with ticketing systems (ServiceNow, Jira preferred)