Job Description
Join our dynamic IT team in Memphis and kickstart your tech career! TechSolutions Inc. is seeking motivated entry-level professionals to provide critical technical support and drive innovation. You'll gain hands-on experience in enterprise systems while working alongside industry experts in a collaborative environment. This role offers structured training, career advancement opportunities, and the chance to make tangible impact in a rapidly growing tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Assist with system deployments, updates, and patch management
- Document technical processes and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Support cybersecurity initiatives including access management and monitoring
- Participate in IT infrastructure audits and compliance documentation
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong problem-solving abilities
- Familiarity with help desk tools (ServiceNow, Jira, or similar)
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional on-site visits
- Proficiency in Microsoft Office 365 suite