Job Description
Join Detroit's fastest-growing tech hub as a Junior IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional service across our enterprise systems. This is your launchpad into a dynamic IT career with mentorship, growth opportunities, and competitive benefits. If you're ready to build foundational skills in a collaborative environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via ticketing system
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with network troubleshooting using basic diagnostic tools
- Document all IT processes and knowledge base articles
- Coordinate with vendors for equipment procurement and repairs
- Support security compliance initiatives including access management
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software problems methodically
- Proficiency with Microsoft Office 365 and Google Workspace
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional equipment transport