Job Description
Join our dynamic team at TechSolutions KC as we expand our IT support division in Kansas City! We're urgently hiring motivated entry-level professionals to deliver exceptional technical support to our growing client base. This is your opportunity to launch a rewarding career in IT with comprehensive training, mentorship, and rapid advancement opportunities. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment where your contributions matter.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians on complex system implementations
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
- Adhere to ITIL best practices and compliance standards
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 25 lbs and work in various office environments
- Valid driver's license for occasional on-site client visits
- Must be authorized to work in the United States