Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist! We're urgently hiring motivated entry-level professionals to deliver exceptional technical support to our growing client base in Fort Worth. This is your opportunity to launch your career in IT with hands-on experience, mentorship, and rapid growth potential. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment designed for success.
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document all IT incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Assist with cybersecurity protocols including password resets and system access management
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals (TCP/IP, DNS), and security principles
- Customer service mindset with excellent problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional on-call rotation
- Valid driver's license and reliable transportation for client site visits