Job Description
Join our dynamic team as a Junior IT Support Specialist at TechSolutions Pro! We're seeking passionate entry-level professionals to deliver exceptional technical support to our growing client base in the Philadelphia area. This is your opportunity to launch a rewarding career in IT while working with cutting-edge technologies in a collaborative environment.
As a key member of our support team, you'll gain hands-on experience troubleshooting hardware/software issues, maintaining network infrastructure, and providing stellar customer service. We offer comprehensive training, mentorship programs, and clear career advancement paths for dedicated team members.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Document all support tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex network and security issues
- Assist with onboarding new employees and equipment deployments
- Monitor system performance and implement preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and common applications
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation