Job Description
Join our dynamic IT team in the heart of Washington DC and launch your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide critical technical support to our government and corporate clients. You'll gain hands-on experience with enterprise systems while contributing to innovative digital transformation projects. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in one of America's most vibrant tech hubs.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1-2 weekends/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits