Job Description
Join our dynamic IT team in Denver and kickstart your career in technology! As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our growing client base. We offer comprehensive training, mentorship from industry experts, and a clear path to career advancement in a collaborative environment. If you're passionate about technology and eager to learn, this is your opportunity to grow with us.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document incidents, resolutions, and asset information in IT service management systems
- Collaborate with senior team members on complex technical escalations
- Assist with cybersecurity awareness initiatives and basic security protocols
- Participate in system maintenance, updates, and patch management cycles
- Support user onboarding and offboarding processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service experience with excellent communication skills
- Familiarity with ITIL or ITSM principles preferred
- CompTIA A+ certification or similar is a plus
- Ability to troubleshoot hardware and software issues independently
- Strong problem-solving skills and attention to detail
- Valid driver's license (for occasional on-site visits)