Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking passionate entry-level IT professionals to provide critical technical support to our growing client base in the Seattle tech corridor. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts who are committed to your professional development.
As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. We provide comprehensive training programs and a clear career path for advancement into specialized IT roles. Our collaborative culture values innovation and continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets via JIRA and provide Tier-1 technical support
- Deploy and configure workstations, laptops, and mobile devices
- Assist with network administration tasks including VLAN management
- Create and maintain documentation for IT processes and solutions
- Collaborate with senior engineers on infrastructure projects
- Monitor system health using tools like SolarWinds and Nagios
- Participate in after-hours on-call rotation (1x per month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with cloud platforms (AWS/Azure fundamentals)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30 lbs for equipment deployment
- Valid driver's license for occasional client site visits
- Experience with ticketing systems (ServiceNow/JIRA preferred)