Job Description
Join NexusTech Innovations' dynamic IT team and launch your career in tech! We're seeking motivated Junior IT Support Specialists to maintain our cutting-edge infrastructure while delivering exceptional user experiences. This role offers mentorship from senior engineers, exposure to cloud technologies, and opportunities for professional growth in San Francisco's vibrant tech ecosystem.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across hardware, software, and network issues
- Deploy and configure Windows/macOS workstations, mobile devices, and peripherals
- Manage Active Directory accounts, group policies, and software licensing
- Monitor and maintain cloud services (Azure/O365) and on-premise servers
- Document IT processes using ServiceNow and create knowledge base articles
- Collaborate with security team on vulnerability assessments and patch management
- Support office AV systems and video conferencing infrastructure
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 1-2 years of technical support internship or helpdesk experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Basic scripting knowledge (PowerShell/Bash) preferred
- CompTIA A+ or similar certification a plus
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for equipment deployments