Job Description
Join our dynamic team at NexusTech Solutions, a leading Austin-based innovator in cloud infrastructure and cybersecurity. We're seeking passionate entry-level IT professionals to launch their careers in our fast-paced environment. Enjoy comprehensive training, mentorship from industry veterans, and opportunities for growth in one of America's tech capitals. Our collaborative culture values fresh perspectives and encourages continuous learning.
Responsibilities
- Provide Tier 1 technical support for 500+ employees via phone, email, and ticketing systems
- Deploy and configure Windows/macOS hardware and software across corporate environments
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Support audio-visual equipment for hybrid meetings and events
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and Active Directory
- Basic understanding of networking principles (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30 lbs and work with cabling/infrastructure
- Valid Texas driver's license for occasional equipment transport