Job Description
Launch your IT career with NexusTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Dallas. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. Our comprehensive training program ensures rapid growth and skill development, making this ideal for recent graduates and career changers. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for advancement into cybersecurity, cloud infrastructure, or network administration roles.
Responsibilities
- Provide Tier 1/2 technical support to 500+ employees via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/Linux workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with network infrastructure monitoring (Cisco, Palo Alto firewalls)
- Support cloud applications (Microsoft 365, Azure AD)
- Collaborate with vendors for hardware/software procurement
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic understanding of TCP/IP networking concepts
- Familiarity with Windows OS troubleshooting and command-line tools
- Strong problem-solving skills and customer service mindset
- Ability to lift 30lbs for equipment installation
- Valid Texas driver's license for occasional site visits
- Excellent written and verbal communication skills