Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in Phoenix's thriving tech corridor. We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise-level infrastructure while working alongside industry experts. Our comprehensive training program ensures rapid skill development in cloud technologies, cybersecurity, and system administration. Enjoy competitive benefits, flexible work arrangements, and clear growth paths within our expanding organization.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ workstations
- Deploy and configure Windows 10/11 enterprise systems with imaging tools
- Monitor and maintain network infrastructure using Cisco Meraki solutions
- Document IT processes and create knowledge base articles for team reference
- Collaborate with cross-functional teams on IT security initiatives
- Assist with cloud service administration (Azure/O365) and user access management
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic understanding of Active Directory, DNS, and DHCP protocols
- Familiarity with PowerShell scripting fundamentals
- Strong troubleshooting methodology and analytical problem-solving skills
- Excellent written/verbal communication abilities
- Valid driver's license and reliable transportation
- Passion for emerging tech trends and continuous learning