Job Description
Join NexusTech Innovations as a Junior IT Support Specialist and kickstart your career in NYC's dynamic tech scene! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our Fortune 500 clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in our Manhattan headquarters. Enjoy comprehensive benefits, mentorship programs, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Deploy and configure desktop/laptop hardware, peripherals, and software systems
- Provide Tier 1-2 technical support via phone, chat, and remote assistance
- Manage Active Directory accounts, permissions, and group policies
- Monitor network security systems and escalate potential threats
- Document IT procedures, incidents, and resolutions in service desk tools
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network protocols
- Familiarity with helpdesk systems (ServiceNow, Jira, Zendesk)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a hybrid office environment