Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Austin team. As a Junior IT Support Specialist, you'll gain hands-on experience in cutting-edge technologies while supporting our innovative clients. Enjoy competitive benefits, mentorship from industry experts, and rapid career growth in Austin's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment
- Document tickets and procedures using ServiceNow platform
- Collaborate with senior engineers on complex system deployments
- Assist with cybersecurity best practices implementation
- Train users on new technologies and company systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits
- US citizenship or permanent residency required