Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic support team in the heart of Silicon Valley. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to our innovative clients. Our comprehensive training program and mentorship opportunities ensure rapid growth in a collaborative environment.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex technical projects
- Conduct user training on new systems and applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends