Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base in San Antonio. This role offers hands-on experience with cutting-edge systems while working alongside industry veterans who will mentor your professional growth.
As a cornerstone of our operations, you'll troubleshoot hardware/software issues, maintain network infrastructure, and deliver outstanding customer service. Our collaborative environment values innovation and continuous learning, making this the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1-2 technical support for desktop/laptop hardware, software, and peripherals
- Diagnose and resolve network connectivity issues using diagnostic tools
- Implement security protocols and maintain system backups
- Document technical procedures and create user documentation
- Assist with software installations, updates, and patch management
- Collaborate with senior IT staff on infrastructure projects
- Deliver training to end-users on new systems and procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation