Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Houston. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while delivering exceptional technical support to clients across diverse industries. Our comprehensive training program and mentorship opportunities will accelerate your growth in networking, cybersecurity, and cloud technologies.
Join our innovative workplace where your skills directly impact business success. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values continuous learning. Perfect for recent graduates or career changers ready to build their technical foundation.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/Linux workstations and servers
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures, solutions, and knowledge base articles
- Assist with cybersecurity protocols including endpoint protection and access controls
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Monitor system health using monitoring tools like Nagios or SolarWinds
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS administration and Active Directory
- Strong problem-solving skills with attention to detail
- Customer service orientation with excellent communication abilities
- CompTIA A+ or Network+ certification (preferred, not required)
- Experience with ticketing systems (ServiceNow, Jira)
- Valid Texas driver's license and reliable transportation