Job Description
Join our dynamic IT team in Los Angeles and kickstart your career in technology! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while making a tangible impact on our organization's digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Apply today to become part of LA's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Manage user account creation and access permissions
- Document IT procedures and create troubleshooting guides
- Collaborate with senior team on system upgrades and deployments
- Monitor helpdesk tickets and ensure timely resolution
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge
- Ability to lift 20 lbs for equipment handling
- Valid California driver's license (for occasional site visits)